Once a client has gone through the intake process they are set up for service. Since all of our meals are prepared fresh by our professional chefs and volunteers in our commercial kitchen, it takes at least one week before deliveries begin so that we may prepare the clients meals specific to their dietary needs.
Our service area currently encompasses 750 square-miles of the Denver metropolitan area and 150 square-miles in the Colorado Springs area. Basically the 470 corridor and metro Colorado Springs. If a client lives outside our service boundaries, that does not preclude them from service. Alternate delivery options, such as picking up at our facility in north Denver or delivery to a friend or relative within the boundaries, can be arranged.
We deliver to seven counties. Service numbers for 2008 were as follows:
- Adams – 9.5%
- Arapahoe – 13%
- Boulder – <1%
- Denver – 46%
- Douglas – <1%
- El Paso –18%
- Jefferson –13%
How it Works
Once a client’s meals have been prepared for the week, they are frozen and delivered on Saturday by a volunteer driver. Five meal containers, sides such as soup, dessert, and bread when available (supplements and/or breakfast if a client qualifies) are delivered in a large brown bag that has been decorated by volunteers. In order to maintain the confidentiality of our clients during delivery, nothing on the bags represents our logo or name. Volunteers do not wear Project Angel Heart specific shirts or names tags.
The meals are scheduled to arrive between 10 a.m.- 12 p.m. in Colorado Springs and between 1 – 3 p.m.in the Denver metro area (clients in South east Aurora will receive deliveries on Tuesdays). Someone must be home to receive the delivery so that meals are immediately placed in the freezer for food safety. If no one is home, the volunteer will leave the meals and a call slip, requesting the client call the Client Services staff to discuss their delivery.
Clients will receive a delivery every Saturday unless we are notified to skip a delivery or to stop delivery. Clients must recertify on the anniversary of their start date. The Client Services department will request the client to submit a recertification form, meaning a medical professional responsible for the client’s care must verify that the client continues to meet our eligibility requirements. As long as the recertification is received by the date specified, there will be no interruption in service.
Fresh Delivery
Clients who live in Central Denver and are bed bound and/or do not have a kitchen facility to store and reheat the meals may qualify to receive a delivery of hot meals Monday through Friday, between 11 a.m. and 1 p.m. Deliveries include one hot meal and a side salad.
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