If weather conditions make delivery difficult or dangerous for our volunteer drivers, your meals may be late. In very extreme weather conditions, we may reschedule meal delivery for a different day.

If you think the weather may impact your delivery, please call 303-830-0202 or 800-381-5612.  A staff member will update you on the status of deliveries. If no staff member is available, our voicemail message will let you know if deliveries have been cancelled and when you can expect your next delivery.

Please help us save money and the environment by giving your empty, folded meal bags back to your delivery driver to be reused (optional, not required). Do not return bags that are torn, ripped, or unusable. And please remember to remove the label with your name from the meal bag.

If you receive bread with your delivery, please store it in the refrigerator. Use bread within 5 days of delivery to avoid mold. If you receive moldy bread in your delivery, please call the client services team at 303-830-0202 or toll-free at 800-381-5612, ext. 411 or 412.

From Frozen (containers are microwave and oven-safe)

Microwave: Soup containers are microwave-safe. Heat in microwave until soup is boiling, stirring occasionally while heating. Let soup sit for 2-3 minutes to cool down before enjoying.
Oven: Preheat oven to 325°. Place meal on baking sheet and place baking sheet in oven for 45-60 minutes or until hot. Do not heat in a toaster oven. Let soup sit for 2-3 minutes to cool down before enjoying.

Thawed

Microwave: Thaw soup in refrigerator overnight. Heat in microwave until soup is boiling, stir occasionally while heating. Let soup sit for 2-3 minutes to cool down before enjoying.

Microwave:  Puncture film cover over both compartments. Heat meal on high for 2-3 minutes, stir, remove vegetables, and then heat for an additional 2-3 minutes, until hot (meals are fully cooked).

Oven: Preheat oven to 350°. Puncture film cover over both compartments. Place meal on baking sheet and place baking sheet in oven for 25-30 minutes or until hot.  Do not heat meals in a toaster oven.

Tips For Best Results:

• Before reheating your meal, defrost it by taking the meal out of the freezer and putting it in the refrigerator overnight. Some clients find the food tastes best when defrosted for a full 24 hours before reheating. If thawed, your meal may reheat faster. Reheat a thawed meal for 2 minutes and then at 30-second intervals until fully reheated.
• The meal reheats best when heated on a plate or in a separate container.
• Egg dishes – Before reheating egg dishes, peel back the plastic from the main entrée, leaving the side vegetable compartment sealed. Once reheated, mix the entrée portion of the meal fully.

Please put frozen meals into the freezer as soon as possible.  If a frozen meal has thawed before you put it in the freezer, do not eat it. This is especially important in the warmer months when food might spoil easily.  It is important that you follow food safety guidelines in order to prevent sickness.