COVID-19 Volunteer Safety Protocols

Our clients, all of whom are already facing life-threatening health conditions, are among the most vulnerable people in our state, so we are taking extra precautions to keep them, our volunteers, and our staff safe and healthy. We are closely monitoring guidelines from the Centers for Disease Control and the Colorado Department of Public Health and Environment, and continue to update our safety protocols based on their recommendations.

Safety processes for volunteers

As Project Angel Heart works to create a safe environment for our volunteers and staff, we have put safety protocols in place that limit the number of people in our building and work spaces. Thank you for following these protocols.

Important safety protocols for all staff and volunteers

  • All volunteers will be asked screening questions before being admitted to the building; please be familiar with these questions and do not come in if you answer “yes” to any of the questions.
  • Maintain a physical distance of at least 6 feet between you and others whenever possible.
  • Wear a mask at all times in Project Angel Heart facilities (including when using bathroom facilities), when delivering meals, or when representing Project Angel Heart at any other location. If you need a mask, please ask a Project Angel Heart staff member and we can provide one. If you are in a situation where you need to take your mask off – taking a drink of water, for example – you must be at least six feet away from anyone else.
  • Use gloves at all times in the kitchen and, as needed, for other volunteer activities.
  • Meal deliveries are 100% no-contact; set the bag down at the door, knock, and then move back at least six feet. Do not enter a client’s home.
  • Please, no hugs, fist bumps, handshakes, or high fives; when volunteering at Project Angel Heart, please stick to a friendly wave or bow.
  • Avoid visiting any parts of of our facilities not required for your volunteer task. We’ve significantly reduced the number of volunteers and staff who can move throughout our buildings.

Additional general safety procedures

  • Wash your hands often, and for at least 20 seconds, with soap and water, especially after using the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • Use an alcohol-based hand sanitizer with at least 60% alcohol. Please note that hand washing is still more effective than hand sanitizer.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue and then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces

Information for Specific Volunteer Locations

Colorado Springs
All staff, office volunteers, and distribution volunteers on Saturday mornings at Care & Share, are required to have their temperature checked using an infrared forehead thermometer before entering the building. Please see Tiana when you arrive on site. Meal delivery volunteers will NOT need to have a temperature check, unless you are in the facility longer than fifteen minutes.

Denver Kitchen & Office

The Denver break room is no longer available for staff or volunteer gatherings. Please use the outside seating areas near our front and back entrances.

All staff, volunteers, and vendors entering our building are required to have their temperature checked using an infrared forehead thermometer. To control the number of people in our building at one time, please arrive no more than 10 minutes prior to your shift following the procedure below:

Distribution volunteers
Enter through the east door (back parking lot) and stop at the check-in station near the entrance. This includes Thursday, Friday, and Saturday volunteers, as well as anyone scheduled to pack breakfast bags, meal enhancements, or label bags. Please do not walk further into the building without stopping at this check-in station.

Front Desk and Client Services
Ring the buzzer on the north door (side parking lot). After entering, please proceed to the check-in station inside the vestibule.

Meal Delivery and Shuttle Drivers
Do not enter the building without first stopping at the check-in station – even if you just have to use the restroom. You must have your temperature checked before entering the building.

Responsibilities and requirements have changed in light of the coronavirus. Ring the buzzer on the north door (side parking lot), then proceed to the volunteer check-in station inside the vestibule. We will have aprons, hats, and nametags available. For your safety, shifts have been reduced to a maximum of seven people, allowing volunteers to have more space for their work and lower the overall number of people in our facility. At least one volunteer per kitchen shift must be able to lift 45 pounds without assistance. Volunteers should perform duties as requested and avoid task shifting that can leave gaps in service and lengthen the duration of shifts. Shifts are expected to last at least 3 hours and require standing for the duration.

How to stay connected while you’re waiting to volunteer in-person

If you’re waiting to come back to volunteer or the role you normally volunteer in hasn’t returned yet, there are other ways we hope you can help us.

  • Meal bag decorating
  • Raise funds for us on Facebook
  • Ask us for other ways to help!

Contact information

Denver volunteers, please contact Mark Smith (; 303.407.9414)
Colorado Springs volunteers, please contact us at 719.323.0084.