COVID-19 Volunteer FAQ

Thank you for volunteering with Project Angel Heart. We developed this FAQ to address some of the more frequently asked questions we’ve received from volunteers during the COVID-19 public health crisis. If your question isn’t addressed below, please contact Mark Smith (for volunteers in Metro Denver) or Tiana Clark (for volunteers in Colorado Springs).

What type of protective gear does Project Angel Heart offer to volunteers?

In addition to safety training, every volunteer meal delivery driver is offered an ample supply of gloves to protect them during deliveries. Alternatively, volunteers may also use hand sanitizer between deliveries. Kitchen volunteers are also provided and required to wear gloves during shifts (at least one pair per task/or after touching your phone or face). We require masks for all other volunteers, as well. Please bring your own mask for your volunteer shift. If you do not have one or forget your mask, we will provide one for your use. No gaiters or vented masks allowed.

Do volunteers have enough social distance to do their work effectively?

We have implemented new social distancing practices in the kitchen and the distribution area of our facility. These practices allow volunteers space to work and feel comfortable. If, at any point during your shift in our facility, you feel uncomfortable with the space you’ve been given, please alert a staff member immediately. We value the commitment you made to us and want you to be as safe as our clients. Similarly, please help us encourage other volunteers to follow this practice. No hugging, no handshakes, no high fives – we’ll have plenty of time for all of those when this is all over.

For delivery drivers, all meal bag deliveries are now 100% no-contact. Place the meal bag at the client’s door, knock or ring the bell, and then move at least six feet away and wait to make sure the client gets their meals.

Trainings for new volunteers will be held outside, online (if this is an option), or by video. We will work with you to make sure you can be trained safely.

Can I bring a friend or family member (from my immediate household) to volunteer?

Please do not volunteer with someone who is not a member of your immediate household. If you wish to volunteer with someone who is part of your household, please make sure they are pre-registered with our team; to do so, contact us at (Denver area) or (Colorado Springs area). The person you wish to volunteer with must meet our screening requirements, meaning they are social distancing, have not been exposed to COVID-19, etc. Finally, all volunteers must be feeling 100 percent well while volunteering.  

Will I be required to go to public spaces or to be around other people to do a delivery?

Some of our clients live in apartment complexes, and we offer gloves that you may use and then discard after exiting a building. If you have additional concerns about being in spaces that other people use, we ask you not to volunteer at this time.

I am delivering meals to a senior living community that isn’t allowing visitors.

Some of our clients live in controlled facilities. In these cases, please refer to your delivery instructions. We have asked our clients who live in these facilities to meet drivers at the entrance. If you do not feel comfortable leaving the bag for any reason, please take it with you and contact Client Services at the number provided in your instructions. Additionally, if you have any updated delivery instructions based on your experience delivering, please contact Client Services with that information.

If I need to come inside the Denver building to use the bathroom, do I need to have my temperature checked?

Yes, and you will need to wear a mask the entire time.

I have been a volunteer for several years. If I want to wait until later to start volunteering again, will I lose my spot on my regular shift?

We will always work to find room for returning volunteers. You should come back when you feel safe doing so.

Can someone volunteer if they’ve had COVID-19?

You need to wait until you are asymptomatic (symptom free) for at least 24 hours without medication before you can resume volunteering. We will update these guidelines to reflect any changes made to guidance provided by the Centers for Disease Control and the Colorado Department of Public Heath and Environment. If you have any concerns about your health, please do not volunteer until you are certain you are healthy.

Is there a need to go into any client’s home? Are there clients who still would need volunteers to leave the bags inside the house or stack the meals in the freezer?

Any client needing assistance getting meals inside are now on a separate route, and delivered by contracted drivers or staff. All meals delivered by volunteers are 100% no-contact. If you discover a client needs additional assistance, please contact Client Services for guidance before entering their home.

Can my family member and I volunteer in the kitchen or distribution together?

Yes, we will do our best to schedule you together.

Do you need drivers? Can family members volunteer together?

Yes and yes. Anyone delivering together should be part of the same household. The need for drivers varies based on where you live & volunteer. Please reach out to our volunteer resources team.

Have you considered new roles for volunteers to do individually? For example, doing specific tasks such as helping put the deliveries away or helping cooks with production.

We are always looking for new ways for volunteers to contribute to our program. We’ll keep you posted as new opportunities become available.

How do we find out about schedules for new volunteer orientations? Are they being done virtually or in-house? I have a friends who are interested.

Orientations are mostly virtual with a portion of meal delivery training happening on-site on delivery day. Please have anyone interested in volunteering visit our website.