COVID-19 Volunteer FAQ

Thank you for volunteering with Project Angel Heart. We developed this FAQ to address some of the more frequently asked questions we’ve received from volunteers during the COVID-19 public health crisis. If your question isn’t addressed below, please contact Mark Smith (for volunteers in Metro Denver) or Tiana Clark (for volunteers in Colorado Springs).

I have been a volunteer for several years. If I want to wait until later to start volunteering again, will I lose my spot on my regular shift?

We will always work to find room for returning volunteers. You should come back when you feel safe doing so.

Can someone volunteer if they have had COVID-19?

Before you can resume volunteering, a time period of at least 10 calendar days from diagnosis and at least 24 hours without symptoms and without the use of any medication (whichever is longer) will need to have passed.

We will update these guidelines to reflect any changes made to guidance provided by the Centers for Disease Control and the Colorado Department of Public Health and Environment. If you have any concerns about your health, please do not volunteer until you are certain you are healthy.

How do we find out about schedules for new volunteer orientations? Are they held virtually or in-house? I have a friend who is interested.

Orientations are mostly virtual with a portion of meal delivery training and orientations happening on-site. Please have anyone interested in volunteering visit our website.

Do volunteers have enough social distance to do their work effectively?

We have implemented social distancing practices in the kitchen and the distribution area of our facility. These practices allow volunteers space to work and feel comfortable. If, at any point during your shift in our facility, you feel uncomfortable with the space you have been given, please alert a staff member immediately. We value the commitment you made to us.

Similarly, please help us encourage other volunteers to follow this practice. For delivery drivers, all meal bag deliveries are now 100% no contact. Place the meal bag at the client’s door, knock or ring the bell, and then move at least six feet away and wait to make sure the client gets their meals.

Will I be required to go to public spaces or to be around other people to do a delivery?

Some of our clients live in apartment complexes. If you have additional concerns about being in spaces that other people use, we ask you not to volunteer at this time.

I am delivering meals to a senior living community that does not allow visitors.

Some of our clients live in controlled facilities. In these cases, please refer to your delivery instructions. We have asked our clients who live in these facilities to meet drivers at the entrance. If you do not feel comfortable leaving the bag for any reason, please take it with you and contact Client Services at the number provided in your instructions. Additionally, if you have any updated delivery instructions based on your experience delivering, please contact Client Services with that information.

Is there a need to go into any client’s home? Are there clients who still would need volunteers to leave the bags inside the house or stack the meals in the freezer?

Any client needing assistance getting meals inside are now on a separate route, and delivered by staff. All meals delivered by volunteers are 100% no contact. If you discover a client needs additional assistance, please contact Client Services for guidance before entering their home.

Can I bring a friend or family member (from my immediate household) to volunteer?

Please do not volunteer with someone who is not a member of your immediate household. If you wish to volunteer with someone who is part of your household, please make sure they are pre-registered with our team; to do so, contact us at volunteer@projectangelheart.org (Denver area) or tclark@projectangelheart.org (Colorado Springs area). The person you wish to volunteer with must meet our screening requirements, meaning they are social distancing, have not been exposed to COVID-19, etc. Finally, all volunteers must be feeling 100 percent well while volunteering.  

Will I be required to go to public spaces or to be around other people to do a delivery?

Some of our clients live in apartment complexes, and we offer gloves that you may use and then discard after exiting a building. If you have additional concerns about being in spaces that other people use, we ask you not to volunteer at this time.

I am delivering meals to a senior living community that isn’t allowing visitors.

Some of our clients live in controlled facilities. In these cases, please refer to your delivery instructions. We have asked our clients who live in these facilities to meet drivers at the entrance. If you do not feel comfortable leaving the bag for any reason, please take it with you and contact Client Services at the number provided in your instructions. Additionally, if you have any updated delivery instructions based on your experience delivering, please contact Client Services with that information.

Can my family member and I volunteer in the kitchen or distribution together?

Yes, we will do our best to schedule you together.

Do you need drivers? Can family members volunteer together?

Yes and yes. Anyone delivering together should be part of the same household. The need for drivers varies based on where you live & volunteer. Please reach out to our volunteer resources team.

Have you considered new roles for volunteers to do individually? For example, doing specific tasks such as helping put the deliveries away or helping cooks with production.

We are always looking for new ways for volunteers to contribute to our program. We will keep you posted as new opportunities become available.