Meal Service FAQ
Thanks for your interest in our medically tailored meal home delivery program. Here are a few of the questions we often receive about our service. If your specific question is not answered here, please get in touch! Our contact information is at the bottom of the page.
How much does your service cost?
Our home-delivered meals are provided free of charge. We are funded by individual donations, foundations, corporations, public funds, and contracts with health care providers/payers so that we can deliver meals without any cost to recipients.
What is your delivery area?
We deliver meals in metro Denver within the E-470/C-470 loop and west into Golden (view map), and in the Colorado Springs metro area (view map). If you live outside our delivery area, you can arrange to pick up your meals at Project Angel Heart or have them delivered to an alternate address, such as to a friend or family member who lives within our boundaries.
If you live in a rural area, and your health care provider or insurance provider has a contract with Project Angel Heart to provide medically tailored meals for you, you may be eligible to receive shipments of frozen meals. Please ask your health care or insurance provider if you are eligible for this service.
Who is eligible for Project Angel Heart meals?
To qualify for Project Angel Heart’s meal delivery service, you must:
- Be living with a current diagnosis of a life-threatening illness such as cancer, HIV/AIDS, end stage renal disease, congestive heart failure, multiple sclerosis, or another such illness
- Have documented difficulty preparing or accessing healthy meals due to your illness, treatment, or another disability
- Live in the metro Denver area or Colorado Springs. If you live outside of these boundaries, you can make alternate delivery arrangements such as picking up your meals at Project Angel Heart or setting up delivery to a friend or family member who lives within the boundaries
Can my partner, kids, or caregiver receive meals too?
We understand that a diagnosis of a life-threatening illness affects both you and your family. Project Angel Heart can provide meals to partners with disabilities, children under 18, adult children with disabilities, families, caregivers, and anyone else in your household who has a disability or difficulty preparing meals. The Client Services team determines eligibility on a case-by-case basis.
When are deliveries?
Denver-area deliveries to clients participating in our core philanthropic program are made every Friday and Saturday, and Colorado Springs deliveries are made every Saturday. Your exact delivery day and time are determined by your address.
Delivery days and/or shipment days may vary for clients receiving meals because a health care provider or insurance provider has contracted with Project Angel Heart to provide medically tailored meals for that person.
Who delivers the meals?
All meals for clients participating in our core philanthropic program are delivered by volunteers. To learn more about volunteering, click here. Meals for people receiving meals as the result of a Meals For Care Transitions contract will be delivered by a paid driver or shipped directly to that person’s home.
Do I need to be home for delivery?
Yes, you or someone in your household must be home to accept meal deliveries. Other arrangements can be made with the Client Services team on a case-by-case basis.
What do I do if I do not receive my meals?
If you do not receive your meals by the end of the scheduled window for delivery, please call the Client Services team at 303.830.0202 or 800.381.5612. Staff is in the office during all delivery hours.
How do I reheat my meals?
All meals are fully cooked before delivery to you. Please click here for detailed instructions on storing and reheating meals.
What do I do with my empty meal bags?
Please help us save money and the environment by giving your empty, folded meal bags back to your delivery driver to be reused. Do not return bags that are torn, ripped, or unusable. And please remember to remove the label with your name from the meal bag.
What if I have a diet restriction, food allergy, or swallowing problem?
We offer many special diet options, including catering to medical dietary restrictions (for example, limiting sodium, phosphorus, and potassium for those with end-stage renal disease), common allergies (no nuts, no soy, gluten-free, dairy-free, no eggs), and common requests (no fish, no pork). We also offer a vegetarian option. For those with chewing difficulties, we offer a dental soft diet meal option. We do not offer a liquid-only diet.
Please visit this page for more information about our different menu options.
How much sodium is in your meals?
The amount of sodium varies by meal. In general, meals for clients who receive our regular diet contain less than 575mg of sodium per meal. Meals for people who receive our heart-healthy meals (Group 5) will, on average, contain less than 300mg of sodium per meal. To request further nutrition information, please contact our registered dietitian at 303.407.9439 or email@example.com.
What if I need to change my diet after starting services?
We are happy to talk with you about changing your diet to meet your medical and health needs. Please call the Client Services team at 303.830.0202 or 800.381.5612 to discuss any changes. Please note it takes at least seven business days for us to make significant changes to your meal plan as our kitchen staff needs time to prepare your new meals.
Are you open for holidays and during bad weather?
We are closed on the most common holidays, but we will always send a communication to our clients when we are closed for a holiday.
If weather conditions make delivery difficult or dangerous for our volunteer drivers, your meals may be late. In very extreme weather conditions, we may reschedule meal delivery for a different day. If you have concerns, please call 303.830.0202 or 800.381.5612. A staff member will speak to you or our voicemail message will say if your delivery is canceled and when you can expect your next delivery.
How long will I be on service?
Some clients only need our services for a short time while on treatment, and others stay on service for several years. You will receive meals as long as you need us and qualify for our service.
Every six months, we will send you paperwork to update your health status with your health care provider. All clients are required to complete this paperwork. When you receive your first meals from Project Angel Heart, you will receive information detailing our policies.
Who do I contact if I have other questions?
If you have questions, please contact our Client Services team at 303.830.0202, 800.381.5612, or firstname.lastname@example.org.