Meet Tiana

How long have you been with Project Angel Heart and how has your role evolved since you first started?

Tiana and her sons!

I started with Project Angel Heart on June 4, 2019, as the Colorado Springs Distribution and Volunteer Assistant, which includes a variety of tasks. I verify availability and coordinate the scheduling of volunteers for our Saturday distribution and meal deliveries. I also conduct orientations for new volunteers and handle our bag decorating program for Colorado Springs. One change in early 2020: the implementation of our software for our updated meal delivery routing. This has really made for a more efficient process for me and our volunteers!

What have been some of your biggest challenges and/or lessons within your new role?

Being in Colorado Springs, staying connected to my counterparts in our Denver office takes a lot of dedication. We work together to align our practices. With our distance, finding ways to maintain communication has been a learning process. We have a successful working relationship though and I really enjoy when we are able to connect!

Not surprisingly, process changes as a result of COVID-19 have probably been the most significant challenges this year. We initiated multiple changes ranging from how to make deliveries safe for the volunteers and clients to how to handle decorated bags. Just about every facet of my responsibilities adjusted in one way or another. For the first month or two, there were weekly changes and being flexible was a priority. While it’s been challenging, a significant accomplishment for Project Angel Heart is that we never had a disruption of meal deliveries to community members. The success and coordination of efforts goes back to the importance of our communication with staff in Denver.

What do you like most about working in Volunteer Resources?

One of my favorite parts of my job is getting to see and engage with our volunteers every Saturday morning. I always say this is the culmination of my week – I get to see all my efforts of scheduling volunteers and filling delivery routes come together! Currently, we have one meal pick-up location for our delivery drivers and I am really starting to get to know our volunteers on a personal level. Learning some of the “whys” behind how our volunteers connected with Project Angel Heart has been inspiring! 

If you had 24 hours to do whatever you wanted, what would you do?

I would start the day on a beach with a book – any place with water where it’s warm is fine! I’d like a little adventure though, so later in the day a family activity, such as scuba diving, exploring local terrain or zip-lining would be perfect!

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